Anaberta Billar

Data Integrity Manager

Ana moved to the Valley from California, lured by lifestyle and nursing studies. After various customer service positions, she was sidetracked by taking real estate courses. She joined ARMLS in 2005, juggling both Helpdesk and Compliance duties. As ARMLS’s first Compliance Analyst, Ana helped create department procedures. She was promoted to Data Integrity Supervisor in 2009 and then Manager in 2011. Ana also trains new analysts and addresses complex issues as they arise. She finds her new role both challenging and satisfying. Ana’s strengths are organization and the empathy she feels for Subscribers. Her focus is educating Subscribers to understand how to comply and avoid penalties in the future. Her passion is her husband, their two Pugs and cooking for family gatherings.  

Susan Spinosa

Data Integrity Analyst

Susan joined the ARMLS Compliance team in April, 2008 and unabashedly claims her job as a Data Integrity Analyst is her best job ever. An Associate Degree in business administration, a human resources background and five years as a mortgage loan processor put her on a career track for mortgage underwriting. ARMLS was quick to recognize that Susan’s talents were a perfect match for a Data Integrity Analyst. Her quiet and cool demeanor has a calming effect on stressed Subscribers facing data integrity issues. Susan finds helping Subscribers gratifying and claims most are grateful and eager to learn how to avoid future penalties. Susan loves to read and spend time with her family and her precious schnoodle dog, and has a passion for cooking.

Sue McGee

Data Integrity Analyst

Sue moved to the Valley in 2005 from Michigan lured by 300 sunny days a year. Her real estate experience prior to ARMLS is grounded in two prime industry niches, e-commerce and relocation. Her forte is organization and thoroughness, evidenced in her mastery of the rules, regulations and policies she enforces. As a mother of five and grandmother of children ranging in age from 18 months to 19 years, assisting the Subscribers who come through Data Integrity comes naturally. Away from ARMLS, Sue is a consummate quilter and knitter which fuels her creative energy.

Cathy Knight

Data Integrity Analyst

Cathy Knight is unique in that her entire working career has been in real estate. She joined ARMLS in June 2008, but she has held a Salesman or a Broker license since 1976. Her wealth of real estate knowledge and experience fosters a special rapport with the Subscribers she serves. Cathy has an MA in art history. While she never worked in the field, her artistic bent surfaces in the most unlikely places, e.g., her renowned gourmet cheese cakes that showcase her fine art talents. Data Integrity is a natural for Cathy because she thrives on Realtor interaction. She loves teenagers and has been a foster parent to teens for fifteen years.

Bonnie Hanson
Data Integrity Analyst

Bonnie brings to ARMLS a wide knowledge of REALTOR® organizations which started at the Minnesota Association. Beckoned by the Valley climate, she and her family relocated to Phoenix in 2002. Bonnie is a former membership coordinator (SEVRAR), worked in government affairs and other departments on an as needed basis (PAR) and was an administrative assistant at a local real estate firm. Her role as a Data Integrity Analyst is fulfilling and she loves helping Subscribers. Bonnie is a member of the American Lung Association and the co-founder of an asthma camp in Minnesota. She and her husband are avid hikers planning their vacations around idyllic hiking destinations across the United States.

Roger Garcia
Data Integrity Analyst

Born and raised in Arizona, Roger worked at the City of Mesa Parks and Recreation before becoming a REALTOR®. He brings to ARMLS over five years experience in Valley real estate. Roger is married to a REALTOR® who is a Broker owner of an East Valley office. He consequently brings to the ARMLS Data Integrity department a deeper understanding of the technical challenges of the Subscriber customers he serves. His natural desire to help, which led him to real estate, drives his dedication to quality service. Rogers enjoys his interaction with our Subscribers. He is also active in his church with the children’s ministry.

Crystal Hoyland

Compliance Project Specialist

Crystal moved to Arizona from California in 1997.  Over the years, she held various positions in customer service. ARMLS recognized her aptitude for addressing customer needs, and hired Crystal as a Customer Support Specialist in 2009 at the Glendale Support Center.  In October, 2010, Crystal was promoted to Compliance Project Specialist.  Armed with her extensive knowledge of lockbox rules and policies, as well as appeals, she manages the appeals process, lockbox and lockbox key violations, and other special compliance projects.  When off duty, Crystal treasures her time with family and her two dogs, whether at football practice, dance class, watching a movie, hiking or camping.